At Oleya Gold, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help you with our easy return and exchange process.
🔄 Return Eligibility
- Returns are accepted within 7 days of delivery.
- The product must be:
- Unused and in its original condition.
- In the original packaging with tags, certificates, and invoices intact.
- Items not eligible for return:
- Customized or personalized jewellery.
- Earrings (due to hygiene reasons).
- Items purchased during sale or clearance events.
- If eligible replace item will be delivered in 7-10 days
🔁 Exchange Policy
- Exchanges are possible only for size or defect issues.
- Exchange requests must be raised within 7 days of receiving the product.
- Exchange is subject to stock availability.
🚫 Non-Returnable/Non-Exchangeable Items
- Custom-made or personalized orders.
- Products damaged due to misuse or mishandling.
- Earrings and other hygiene-related products.
💰 Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
📦 How to Initiate a Return or Exchange
- Contact our support team via:
- Email: oleyagold@gmail.com
- Phone: +91 7788993902
- Provide your Order ID, reason for return/exchange, and supporting images (if applicable).
- Our team will guide you through the return process.
❗ Important Notes
- Products returned without prior approval will not be accepted.
- Return shipping costs are borne by the customer unless the product received is damaged or defective.
- Manaale Jewels reserves the right to decline returns that do not meet the above conditions.
📞 Need Help?
For any return or exchange-related queries, reach out to us at:
- Email: oleyagold@gmail.com
- Phone: +91 7788993902
Oleya Branded Imitation Jewelry (Daymart) Mananthavady, 5th Mile, Tharuvaana
